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How soon will my order ship? 

All orders placed before 1 PM GMT will be shipped the same day. We offer *FREE TRACKED WORLDWIDE SHIPPING on any inventoried items shipped via STANDARD MAIL.  Delivery times will vary due to the country the item is being shipped to.   

Many natural skincare companies claim that they are all natural. How do I know that you're legit? 

At Laila London, we are passionate about creating all natural products. We proudly list our ingredients on every product. No preservatives, parabens, dyes, perfumes, or chemicals are ever added to our products. 

Where are your products made? 

All of our products are 100% made in Portugal and the UK under strict EU laws. 

Are your products suitable to use during pregnancy? 

We only use pregnancy safe essential oils and in limited quantity, so yes our products are safe during pregnancy.  However as with all products we still advise that you seek guidance from you doctor.

How secure is my personal information?

Laila London uses industry standard privacy protection. We do not sell, lease, or otherwise distribute any personal customer information. 

What payment methods do you accept? 

We accept all major credit cards (Visa, Mastercard, Amex) and Paypal payments. We do not accept personal checks, money orders, direct bank transfers or cash on delivery.

When will my order arrive? 

With standard shipping, your order should arrive within 5 business days throughout Europe. For international orders, please allow 3 additional days. We are not responsible for custom delays.

Will I be charged with customs and taxes? 

The prices displayed on our site are tax paid in Euros, which means you may be liable to pay for duties and taxes once you receive your order outside of Europe.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

What is your return policy? 

We hope you love our products but in case you don't, we have a 30-Day Money Back Guarantee. No questions asked.  

Just ship us the product and we will refund your order.   Please contact us before making a return so we can update you on the correct shipping address.  We are not responsible for return shipping costs and lost parcels so please ensure it is tracked.

Where are you based? 

We are a European based company. Our corporate headquarters and offices are located at: 

Laila London Lda
Travessa do Lendal 546
Via Jean Piaget  Canelas
Porto 4410 247
Portugal 
Our London Offices are:
Laila London  
352 Queenstown Road 
London SW8 4NG
United Kingdom

Do you have a customer service? 

Feel free to call us at +1 (351) 960 394355

Please use the form below for a quicker response.   We will respond to you within 24 hours.

Monday - Friday from 10:00 AM to 5:00 PM GMT

*We reserve the right to not ship to some countries, a list will be added in the near future.